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Why shouldn't I just use SurveyMonkey or similar?
Fundamentally we see ourself as a Candidate Experience tool and not a survey tool. If you just want to survey then make use of Survey Monkey, but if you want to work proactively with your Candidate Experience, then get in touch.
Can we create our own survey questions?
Yes, but we already have a library of verified questions, which allow you to benchmark up against other companies.
How many languages do you support?
We currently support 23 languages. If we for any reason do not support yours, we are always motivated by adding more languages.
In which touchpoints can we collect feedback?
We can survey on your career page, inside your job ad, confirmation letter, interview process, rejection, assessment and onboarding.
We also allow for surveying Hiring Managers and Recruiters on their experience with the recruitment process. This is however not a part of the free pilot.
The feedback giving by candidates through talenthub is anonymous, and the surveys are 100% optional for the candidates. When clicking on a survey link, the candidate can accept cookies, which allow us to collect anonymous data for analytics purposes. It will also be possible for the candidate to leave feedback if they reject cookies.
Integration to your ATS?
Talenthub is ‘integrated’ to your ATS, by copy-pasting our survey links into your email templates. We are using the macros/shortcodes in your ATS, to track which position/department/hiring manager etc. the feedback is related to. In some cases, we have a more advanced API-integration to the ATS, which is a part of our enterprise offering.
How many of our applicant will actually answer these surveys?
The response rates vary in the different touchpoints. In the confirmation email and after interviews +60% of the applicants give feedback. In the general rejection, it is between 10-20%. At the career page, 3-5% of your website visitors leave feedback.
How is the implementation?
Probably the easiest you have ever tried, when it comes to HR Tech. When we know which touchpoints you want to measure in, and have chosen the questions you want to ask, it’s simply just implementing our survey links in your emails by copy-pasting.
The career page widget is implemented by inserting a short script in the backend of your website.